For all appointments please phone (07) 40981711 during clinic hours
Urgent requests will be triaged by a practice nurse and given priority
Please inform the receptionist if you need a special service or more time
Please notify the surgery as soon as possible if you are unable to attend
General: We are not a bulk billing surgery as we do not want to compromise the level of care that we can offer. However we currently bulkbill children, pensioners and concession card holders.
Fees: Our fee for a standard consultation (up to 15 minutes) is $68. The Medicare rebate (if applicable) is $36.30. Our fee for a longer consultation (up to 30 minutes) is $115, the Medicare rebate (if applicable) is $70.30.
Additional fees and charges may apply for special services (such as skin excisions) and not all services attract a Medicare rebate (such as Medicals for commercial driver's licence).
Please ask the receptionist for a detailed list of fees. Fees are payable at the time of booking. The practice offers Medicare online claiming and Medicare Easyclaim for your convenience.
You can obtain your repeat scripts either during your normal consultation or during a dedicated script time.
Each doctor offers a special time during which repeat scripts can be obtained. This service does not require an appointment and will be bulkbilled for all patients. It can not exceed 5 minutes. Please ask the receptionist for the clinic times of your doctor.
If you are unable to attend during script time your doctor will consider writing a repeat script with 24 hours notice. This will incur a charge of $10.
Your doctor will discuss with you how you should follow up on your test result depending on the likely complexity and your individual circumstances.
On advise by your doctor our nurse will ring you and ask you to book an earlier appointment if the result requires urgent attention.
Please note that the receptionists are unable to discuss results with you.
If you want to pick up a copy of your test result you may use the bulkbilled script time if it does not exceed 5 minutes. A fee of $10 applies if you wish to obtain a copy of your results other than during a consultation.
We prefer to talk to you in person, either in the surgery or on the phone if necessary. We sometimes will send a letter with a result or a reminder to you. We do not use email to correspond with or about you due to privacy concerns.
If you wish to change your GP you can sign a release form from your new GP who will send your request to us. Our doctors will then send a summary of your records to your new doctor. If you like to obtain a copy of your entire chart we can provide you with a USB - a fee of $20 will incur. If you need copies of medical records for an insurance or court case please book an appointment with your regular doctor and discuss your specific needs first.
Your privacy is a priority for us and all trusted information will be dealt with confidentially.
You can sign a release of information form (or ask your doctor to make a note in your record) if you wish to nominate another person to be involved in your health care.
Despite our best intention we are sometimes running late.
This happens if a patient has needed urgent attention or if his medical condition unexpectedly required more time.
Please talk to our receptionist if this affects your personal situation and we will try and find an individual solution.
Please let us know if you have special needs or if you require special services (such as the Translating and Interpreting Service).
Our staff and doctors will also try and go the extra mile to help you in case of genuine need.